Terms & Conditions

Training and Student Responsibilities

During lessons, students must make reasonable efforts to follow traffic laws and the instructor's safety directions. The instructor will explain traffic rules, supervise the student and intervene as needed.

Responsibility for any traffic violation is determined by applicable law and the circumstances; it is not automatically assigned to the student.

The student accepts responsibility for vehicle damage caused by the student's proven negligence or irresponsible conduct, to the extent permitted by applicable law. Responsibility is not automatic and will be assessed based on the circumstances.

Certification Requirements

The Class 5 program, including classroom/theory and in-vehicle training, must be completed within 24 months from the start of the program.

Pursuant to Alberta Transportation regulations, certificates are strictly issued only if the student achieves a minimum score of 80% on the theoretical exam and 75% on the practical in-vehicle evaluation.

If a student scores below 75% on the school's in-vehicle course evaluation (not the Registry road test), the student must complete the additional in-vehicle lessons recommended by the instructor before re-evaluation.

Each additional 2-hour lesson costs $140 + GST ($7), total $147, and must be booked and paid for separately.

Certification is issued only after the student successfully meets all applicable course requirements and assessments.

Lost or physically damaged training certificates may be re-issued upon verification and where authorized. An administrative processing fee of $25.00 applies to replacements, subject to applicable law.

The certificate will be sent via Canada Post to the student's preferred mailing address within 30 days after successful completion of the course, provided the school is authorized to issue the certificate. If legal or regulatory restrictions prevent issuance, the student will be notified.

Registration forms and Certificates of Completion will be retained for at least the period required by Alberta law. Records will not be destroyed while a longer legal retention obligation applies.

Rights and Responsibilities

Students are encouraged to ask questions if they do not understand instructors or topics.

Instructors will prepare and educate students to the highest standard. They are obligated to ask students questions and make sure that the material is understood properly; in case the material is not understood, instructors must rephrase the information in a way that is easily understood by students.

If an instructor cannot attend a session, he/she will make up that time. We ask for your understanding that an instructor might not be able to attend a session due to unforeseen circumstances, not allowing him/her to inform the student 24 hours in advance.

Students will be assessed a no-show/late cancellation fee of $50.00 if they fail to inform us of an in-vehicle session cancellation 24 hours in advance. In case of an emergency a note from a doctor/employer is required for a cancellation fee waiver, except when an instructor already showed up for the lesson.

In case students miss an in-class session, arrangement will have to be made for a no fee make-up session with the Office by the student.

The student will be assessed a Cheque Return Fee of $50.00 if a payment made by cheque is returned unpaid, to the extent permitted by applicable law.

In case of unforeseen circumstances when the student cannot make it to his/her driving lesson, the driving instructor and the office must be notified at the student's earliest convenience.

Miscellaneous

If an instructor misses the lesson, the time will be made up at the student's convenience.

We ask for your respectful conduct during in-class and in-vehicle sessions.

Cell phones use is not permitted in class or in-vehicle, except during breaks.

Road Test Vehicle Rental Conditions

ROAD TEST VEHICLE RENTAL IS AVAILABLE EXCLUSIVELY TO CURRENT U DRIVE DRIVING SCHOOL STUDENTS. This service must be booked separately in advance.

The rental includes one hour of pre-test driving practice with an instructor immediately before the booked road test.

Registry examination and booking fees are not included.

Please make sure to book the vehicle in advance as we will have to coordinate your time with instructor's time and the Registry examination schedule. The car rental services availability is subject to change.

A further road-test vehicle rental requires a new booking and payment of the separately agreed rental fee.

The road-test rental does not include transportation home after the test.

Refund and Cancellation Policy

NO REFUNDS AFTER TRAINING BEGINS (VOLUNTARY WITHDRAWAL): Course packages are sold as complete programs. Once online theory or in-vehicle training begins, a student who voluntarily stops or no longer needs the remaining lessons is not entitled to a refund solely for unused hours, except where required by applicable Alberta law. This does not limit mandatory rights or remedies, including where the school cannot provide contracted training.

In-vehicle lessons require at least 24 hours notice to cancel or reschedule. A $50 late-cancellation / no-show fee may apply where lawful. Late arrival does not extend the booked lesson; documented emergencies may be reviewed individually.

Payment: Full course payment is due before training begins unless an alternative written payment arrangement is agreed. The student receives a receipt for each payment.